Aapka Account aur Data Suraksha Hamari Zimmedari Hai
ssexchange par aapka khata kholna matlab samjhte hain ke aap hamara qanuni dhanchha aur privacy niyamaat jaante hain. Hum ne sabhi policies Pakistani qanoon aur international standards ke...
Hamara Qanuni Mansha aur Accountability
ssexchange jahan local qanoon ijazat deta hai wahan supported ilaqon mein operate karta hai. Aapke account par sab lena-dena encrypted rehta hai aur hum aapka personal information kabhi share nahi karte. Withdrawals JazzCash, Easypaisa, SadaPay aur Raast ke zariye verify kiye hue accounts se hi process hote hain. Account creation ke waqt hum aapki identity confirm karte hain aur har transaction ka
record rakhte hain. Agar koi masala ho ya aapko apne account par suspicion ho to hamara support team 24 ghante available hai.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
Legal Masaail par Rababta Karo
Email Support
Aapke legal sawalon ke liye hamara email support 24 ghante available hai. Aapka message handle hone mein aksar 4-6 ghante lagte hain. Puri detail ke sath likho taaké hum sahi jawaab de sakein.
Live Chat
Jaldi jawab chahiye? Hamara live chat team aapke account aur policy questions ke liye tayyar hai. Peak hours mein 5-10 minute wait ho sakta hai lekin team hamesha respond karta hai.
Account Settings
Aapka data aur privacy settings directly aapke account dashboard mein hain. Aap apne personal information update kar sakte ho ya apne account document ko verify kar sakte ho.
Hamari Legal Transparency aur Accountability
Account Verification
Har naya account verify hona zaroori hai. Hum aapka ID check karte hain aur banking details confirm karte hain taaké fraud se bachein. Verification process aksar 1-2 ghante mein complete hoti hai.
Encrypted Transactions
Sab deposits aur withdrawals SSL encryption ke zariye protected hote hain. Aapka payment information kabhi bhi plaintext mein record nahi hota. Bank-level security hamara standard hai.
Data Retention Policy
Aapka inactive account data hum 3 saal tak rakhte hain legal requirements ke muwafiq. Closure request ke baad personal information 90 din mein delete ho jaata hai.
Dispute Resolution
Agar transaction ya withdrawal mein koi galti ho to aap hamse complaint kar sakte ho. Hum 30 din mein investigation mukammal karte hain aur faisla sunate hain.
Third-Party Audits
Hamara payment gateway regular audits se guzarta hai taaké security maintain rahe. Transaction logs tamper-proof format mein rakhe jaate hain.
Compliance Team
ssexchange ka dedicated compliance officer hamara legal posture dekhta hai. Sab policies annually review hote hain aur Pakistan ke emerging laws ke sath align kiye jaate hain.
Hamara Legal Framework Across Platforms
| Mobile App Policy | Desktop aur mobile dono par same data protection rules apply hote hain. App version mein bhi two-factor authentication aur encrypted login available hai. |
|---|---|
| Account Closure | Closure request ke baad 7 din mein aapka account permanently deactivate ho jaata hai. Remaining balance withdrawal ke liye available rahti hai. |
| Withdrawal Verification | JazzCash, Easypaisa, SadaPay aur Raast se sab withdrawals sender verify karte hain. Cross-verification 24 ghante mein complete ho jaata hai. |
| Dormant Account Rules | 6 mahine inactive rehne par account dormant mark ho jaata hai lekin data intact rahta hai. Aap anytime reactivate kar sakte ho simple verification se. |
| Refund Policy | Deposits agar duplicate ya error se ho gaye ho to refund request kar sakte ho. Processing 48-72 ghante mein complete hoti hai. |
| KYC Standards | Know Your Customer verification hamara legal responsibility hai. CNIC ya valid ID zaroor hai aur address proof bhi lagta hai. |
| Multi-Currency Handling | Sab transactions Pakistani rupee mein process hote hain. Currency conversion external provider handle karta hai aur live rates apply hote hain. |